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ioTax

iotax.lk

Refund and cancellation policy

When you can cancel and get your iotax.lk fee back, and how refunds are paid.

Last updated 20 October 2026

  • io Filing

    Full refund within 14 days of paying, as long as you haven't opened your IRD return guidance or downloaded the PDF.

  • io Submission

    Full refund before our team starts. After that, the consultation share back until we send your prepared return for review.

  • Paid back in 14 working days

    To the card or bank account you paid from, within 14 working days of approving the refund.

  • Tax paid to the IRD

    This policy covers our fee only. Tax, penalties or interest paid to the IRD can't be refunded by us.

1. What this policy covers

This policy applies to the fees you pay PFMNext Advisory Services (Pvt) Ltd for iotax.lk. Fees are charged per return (one tax year), and each return is treated separately. Current prices are on the pricing page; the price you paid is shown on your return's payment page.

2. io Filing

You can cancel and get a full refund of the io Filing fee (currently LKR 5,000) if you ask within 14 days of your payment being confirmed and before you have opened your IRD return guidance or downloaded the return PDF.

Once you have seen your results, the service has been delivered, so the fee can no longer be refunded. Entering or changing your answers does not count as seeing your results.

3. io Submission

io Submission (currently LKR 10,000) includes everything in io Filing, plus our team preparing your return from your documents. What you get back depends on how far the work has gone:

When you cancelRefund
Before you send your return to our team, or before our team starts work on itFull refund (LKR 10,000)
After our team has started, but before we send the prepared return to you for reviewThe consultation share (LKR 5,000). The io Filing part (LKR 5,000) is kept.
After we have sent the prepared return to you for reviewNo refund

If you ask for changes during your review, we make them as part of the service. Asking for changes does not make the fee refundable again.

4. When we always refund

Whatever stage your return is at, we refund you in full if:

  • you were charged twice for the same return, or charged more than the price shown (we refund the extra);
  • a fault on our side stopped you using the service you paid for and we could not fix it in reasonable time;
  • for io Submission, we tell you we can't prepare your return, for example because it needs something the service does not cover.

5. How to cancel and ask for a refund

  1. Email support@iotax.lk from the email address of your iotax account.
  2. Tell us the tax year of the return and why you are cancelling.
  3. We check the stage your return is at and confirm by email whether, and how much, we will refund.

When a refund is approved, the paid features of that return end. To use iotax for that tax year again, you would pay again.

6. How refunds are paid

  • Card payments go back to the same card through our payment provider, Stripe. Your bank may take a few more days to show it.
  • Bank transfers go back to the account you paid from. We may ask you to confirm the account details first.
  • We pay approved refunds within 14 working days of approval, in the currency you paid in.

7. What this policy does not cover

iotax is independent of the Inland Revenue Department. Any tax, penalty or interest you pay to the IRD is between you and the IRD, and we cannot refund it. If you are due a tax refund from the IRD, you claim it through your IRD return.

8. Your rights

This policy does not take away any rights you have under Sri Lankan consumer law. It forms part of our terms of service. If we change it, the version in place when you paid applies to that payment.